Supra Information & Resources
The Greater Denton/Wise County Association of REALTORS® utilizes Supra technology products to aid REALTORS® and Affiliate Partners. Supra's product line includes mobile technology products, electronic keys, and lockboxes that track showings, which enhance security and convenience. Below you will find Supra product descriptions and support resources.
Supra Direct: 1-877-699-6787 · www.supraekey.com · (7 days a week 5:00 am - 7:00 pm, Pacific Time)
GDWCAR: 940-387-8212 · firstname.lastname@example.org · (Monday - Friday 8:30 am - 5:00 pm, Central Time)
All members needing new KEYS must contact GDWCAR for the initial setup. New users are required to pay an activation fee to Supra in addition to the service fees. Contact us to enroll at 940-387-8212.
MEMBERS WITH SUPRA
Supra bills the eKEY monthly on the 11th of each month and the XpressKEY annually on May 11th. If you need assistance with updating your billing information, contact Supra Customer Service or the GDWCAR office.
If you’re a primary member of another MLS and have an active account with Supra, please contact the office for further assistance at 940-387-8212. If you are a secondary GDWCAR member, a cooperating key can be added to your account at no additional cost.
When you leave the Greater Denton/Wise County Association of REALTORS® your key service will not be automatically turned off at the time of Association transfer. Please let the office know you would like to deactivate your key service. Once your key is unassigned at GDWCAR you can obtain your Supra services from the new association.
If you previously had an account with Supra and terminated the service, the activation fee will be required.
Services & Products
Supra's eKEY® makes it simple for showing agents to access properties and listing agents to track activity at client residences. Automatic updates take place over a cellular network, ensuring that the system is ready to go when you are.
Certain smartphones require hardware to communicate with keyboxes. Check the chart of Certified Devices to see whether your phone requires an eKEY Adapter or eKEY Fob to communicate with specific iBox models.
Supra's eKEY® Basic software turns your smartphone into a lockbox key and brings a set of useful tools to your business. With eKEY Basic you can:
Set access hours to listings, change keybox shackle codes, and track keybox inventory
Get real-time data at the door, including a listing photo and current property notes
Quickly and easily show properties using the phone's biometric feature or even the Apple Watch®
Browse SupraWEB on your smartphone
Receive real-time showing information when showings start and end
eKEY Professional · Use eKEY Pro to turn your smartphone into a lockbox key and add business capabilities that put a mobile office at your fingertips.
The XpressKEY® is an easy-to-use electronic key that integrates seamlessly with the entire Supra iBox family of keyboxes. It features a high quality backlit touchscreen and an intuitive interface. Keyboxes open quickly using infrared communication and GPS coordinates assist with keybox assignment, end of showing notification, and locating a missing key.
Supra iBox BT LE
More models of smartphones and tablets communicate directly with the iBox BT LE keybox than any other Supra keybox. No additional hardware is required for most phones, including the newest models of iPhone and iPad. You can check your phone's compatibility on the Compatible eKEY Device List.
iBox BT LE is equipped with the same large key container as the iBox BT, that can hold both gate cards and keys. The shackle is completely removed from the key box for easy handling when placing the iBox BT LE on a property.
The iBox BT LE communicates directly with most phones or tablets via infrared (IR), Bluetooth® (BT), and Low-Energy Bluetooth (BT LE) technologies. Please note that iPhone and iPad devices released before the iPhone 4S require a small adapter to communicate with iBox BT LE keyboxes.
FAQs & Resources
I have a new phone and I need to activate my eKEY. How do I do this?
If you are a keyholder in good standing with GDWCAR and have an email and/or mobile phone number on file with Supra. You can have an authorization code sent directly to you. Watch the video here.
How do I change the credit card on file?
SupraWEB is Supra’s online key information management system. Get showing activity updates, manage your keyboxes, pay your bill, and more. Login to SupraWEB.
If preferred, you can reach a billing representative at 1-877-699-6787, 7 days a week 5 am - 7 pm Pacific Time.
Getting notifications in error?
To stop receiving notifications in error, un-assign lockboxes, and remove them from your inventory when no longer in use.
I bought an iBox from another agent, how do I have this box appear in my inventory?
If you purchased an iBox BT LE from another agent in the NTREIS MLS service area we can transfer the keyboxes to your inventory with the completed Keybox Transfer Form. The cost of a transfer is $5/per box.
Please call the GDWCAR office 940-387-8212 to set up an appointment for the transfer and programming of the keyboxes.
Visit Supra’s Help and How-to Section.
Find the full Supra video playlist on YouTube.