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Get guidance with MLS technical issues, questions, and concerns! We recommend you bookmark this page for future use!

Need An Assist With MLS?

For assistance with listings

Monday - Friday · 8:30am - 5:00pm
Central Time

Assistance with Matrix Technical Support, and NTREIS Website

Matrix Technical Support
Monday - Friday · 7:00am - 12:00am
Central Time

For legal questions

Attorneys on the Texas REALTORS® Legal Hotline (can help you with all manner of real estate legal information. What they cannot do, however, is give legal advice.

ShowingTime Support

Monday – Friday, 7am – 8pm CT
Saturday – Sunday, 8am – 5pm CT

Instanet Transaction Desk Support

Mon-Fri: 7 AM - 12 AM (CT)
Sat & Sun: 10 AM- 10 PM (CT)

MLS Touch Assistance

Hours of operation:
Mon-Fri: 8 AM- 5 PM (CT)

GDWCAR MLS Coordinator

The MLS Coordinator is here to assist you with the Matrix platform, help correcting Listing Data Checker (LDC) violations according to the NTREIS Rules and Regulations.

You can easily contact the MLS Coordinator via email at

We do not offer legal or broker advice.

However, you can always reach out to Texas Real Estate Commission (TREC) at 512-936-3000 or Texas Realtors Legal Hotline at 800-873-9155 for legal questions.

MLS Resources

Useful tools & information at your fingertips!


MLS Froms

Find forms you may need when using MLS.



Solutions to common MLS Questions.

WS MLS Glossary

MLS Status Glossary

Discover what statuses mean.

WS NTREIS Coverage Map

NTREIS Coverage Map

What areas does NTREIS cover?

WS ListTrac


ListTrac provides online activity reporting for real estate brokers and agents.

Need Help with IDX?

Your Web Designer Needs Access to NTREIS IDX feed?

For a third-party vendor to set up your website/IDX feed, they would navigate to the vendor site below. The info regarding the setup fee and monthly charge applies to the Vendor, not the agent. So, the design agency would need to fill in the vendor request and pay the fees if they wish to access the raw data/RETS feed.

The vendor will complete the agreement and email it to NTREIS –

About MLS

What is NTREIS?

The Greater Denton/Wise County Association of REALTORS® utilizes the NTREIS Regional MLS. The purpose of the MLS is to encourage cooperation for MLS participants and subscribers.

NTREIS your regional MLS (covering over 50,000 users), uses The Matrix platform to enter the Listing data for the sale of Real Property. It provides detailed information to MLS users with respect to the property being sold.


North Texas Real Estate Information Systems, Inc. (NTREIS) is a real estate information and technology solutions provider serving the real estate community in a coverage area exceeding 48,000 square miles in North Texas, including the Dallas Fort Worth Metropolitan Area.

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