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Supra Information & Resources Hub

The Greater Denton/Wise County Association of REALTORS® utilizes Supra technology products to aid REALTORS® and Affiliate Partners.  Supra's product line includes mobile technology products, electronic keys, and lockboxes that track showings, which enhance security and convenience. Below you will find Supra product descriptions and support resources.

Need Assistance With Supra?

Our Office Hours are Mon-Fri 8:30am - 5pm.

For assistance after hours, try Supra Direct!

Need Supra?

New Member or Keyholder?

Make sure you install the Supra eKEY app BEFORE calling our office. You will receive a separate invitation email to complete eKey activation within the next 5 days. Please view the Supra eKey Self-Signup guide.

Not ready to setup your key? That's ok, after the 5 days are up you can call our office to resend your activation email or staff can assist with set up.

When you leave the Greater Denton/Wise County Association of REALTORS® your key service will not be automatically turned off at the time of Association transfer. Please let the office know you would like to deactivate your key service. Once your key is unassigned at GDWCAR you can obtain your Supra services from the new association.

If you previously had an account with Supra and terminated the service, the activation fee will be required.

Previous Member?

How Do I?

Need Training?


Supra bills the eKEY monthly on the 11th of each month. If you need assistance with updating your billing information, contact Supra Customer Service or the GDWCAR office.

If you’re a primary member of another MLS and have an active account with Supra, please contact the office for further assistance at 940-387-8212. If you are a secondary GDWCAR member, a cooperating key can be added to your account at no additional cost.

Services & Products

Click Here to Download the Supra eKEY Brochure

Supra's eKEY® makes it simple for showing agents to access properties and listing agents to track activity at client residences. Automatic updates take place over a cellular network, ensuring that the system is ready to go when you are.

eKey Basic:

Supra's eKEY® Basic software turns your smartphone into a lockbox key and brings a set of useful tools to your business. With eKEY Basic you can:

  • Set access hours to listings, change keybox shackle codes, and track keybox inventory
  • Get real-time data at the door, including a listing photo and current property notes
  • Quickly and easily show properties using the phone's biometric feature or even the Apple Watch®
  • Browse SupraWEB on your smartphone
  • ​​Receive real-time showing information when showings start and end

eKEY Professional · Use eKEY Pro to turn your smartphone into a lockbox key and add business capabilities that put a mobile office at your fingertips.

Click Here to Download the Supra eKEY Brochure

More models of smartphones and tablets communicate directly with the iBox BT LE keybox than any other Supra keybox. No additional hardware is required for most phones, including the newest models of iPhone and iPad.

​iBox BT LE is equipped with the same large key container as the iBox BT, that can hold both gate cards and keys. The shackle is​ completely removed from the key box for easy handling when placing the iBox BT LE on a property.

​The iBox BT LE communicates directly with most phones or tablets via infrared (IR), Bluetooth® (BT), and Low-Energy Bluetooth (BT LE) technologies.  Please note that iPhone and iPad devices released before the iPhone 4S require a small adapter to communicate with iBox BT LE keyboxes​​.

FAQs & Resources

If you are a keyholder in good standing with GDWCAR and have an email and/or mobile phone number on file with Supra. You can have an authorization code sent directly to you. 

Video Tutorials

Find the full Supra video playlist on YouTube.

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