Supra

Supra Information & Resources

The Greater Denton/Wise County Association of REALTORS® utilizes Supra technology products to aid REALTORS® and Affiliate Partners. Supra's product line includes mobile technology products, electronic keys, and lockboxes that track showings, which enhance security and convenience. Below you will find Supra product descriptions and support resources.

Supra Direct

1-877-699-6787

www.supraekey.com

(7 days a week 5:00 am - 7:00 pm, Pacific Time)

GDWCAR

940-387-8212

info@gdwcar.com

(Monday - Friday 8:30 am - 5:00 pm, Central Time)

Keyholders

New Members

All members needing new KEYS must contact GDWCAR for the initial setup. New users are required to pay an activation fee to Supra in addition to the service fees. Contact us to enroll at 940-387-8212.

Members with Supra

Supra bills the eKEY monthly on the 11th of each month. If you need assistance with updating your billing information, contact Supra Customer Service or the GDWCAR office.

If you’re a primary member of another MLS and have an active account with Supra, please contact the office for further assistance at 940-387-8212. If you are a secondary GDWCAR member, a cooperating key can be added to your account at no additional cost.

Existing Agent Supra Transfers

Supra keys are not transferable and will be cancelled upon transfer of Association membership. Any Supra key equipment must be turned in at the time of transfer to avoid any fines or fees on late or missing equipment.

iBox BT LE boxes purchased through GDWCAR will not be deprogrammed for use in any other market. GDWCAR will allow the transfers of Supra iBox BT LE boxes from GDWCAR inventory to the following NTREIS Shareholder Associations: Arlington, Collin County, Granbury, Greater Fort Worth, Greater Lewisville, Greater Metro West, Johnson County, Greater Texamo, MetroTex, and Stephenville.

You can access the Existing Agent - Supra Transfer form by clicking here.

Please note, transfers can take up to 5 business days. GDWCAR will not transfer any other type of Supra boxes except the iBox BT LE.

Previous Members

When you leave the Greater Denton/Wise County Association of REALTORS® your key service will not be automatically turned off at the time of Association transfer. Please let the office know you would like to deactivate your key service. Once your key is unassigned at GDWCAR you can obtain your Supra services from the new association.

If you previously had an account with Supra and terminated the service, the activation fee will be required.

Services & Products

Supra eKey

Supra iBox BT LE

Supra eKey

Click Here to Download the Supra eKEY Brochure

Supra's eKEY® makes it simple for showing agents to access properties and listing agents to track activity at client residences. Automatic updates take place over a cellular network, ensuring that the system is ready to go when you are.

eKey Basic:

Supra's eKEY® Basic software turns your smartphone into a lockbox key and brings a set of useful tools to your business. With eKEY Basic you can:

Set access hours to listings, change keybox shackle codes, and track keybox inventory
Get real-time data at the door, including a listing photo and current property notes
Quickly and easily show properties using the phone's biometric feature or even the Apple Watch®
Browse SupraWEB on your smartphone
Receive real-time showing information when showings start and end

eKEY Professional · Use eKEY Pro to turn your smartphone into a lockbox key and add business capabilities that put a mobile office at your fingertips.

Supra iBox BT LE

Click Here to Download the Supra eKEY Brochure

More models of smartphones and tablets communicate directly with the iBox BT LE keybox than any other Supra keybox. No additional hardware is required for most phones, including the newest models of iPhone and iPad.

iBox BT LE is equipped with the same large key container as the iBox BT, that can hold both gate cards and keys. The shackle is completely removed from the key box for easy handling when placing the iBox BT LE on a property.

The iBox BT LE communicates directly with most phones or tablets via infrared (IR), Bluetooth® (BT), and Low-Energy Bluetooth (BT LE) technologies. Please note that iPhone and iPad devices released before the iPhone 4S require a small adapter to communicate with iBox BT LE keyboxes.

FAQs & Resources

I have a new phone and I need to activate my eKEY. How do I do this?

If you are a keyholder in good standing with GDWCAR and have an email and/or mobile phone number on file with Supra. You can have an authorization code sent directly to you.

How do I change the credit card on file?

Getting notifications in error?

I bought an iBox from another agent, how do I have this box appear in my inventory?

How do I transfer my Supra to GDWCAR?

GDWCAR will not transfer any other type of Supra boxes except the iBox BT LE.

You can access the Existing Agent - Supra Transfer form by clicking here.

Please note, transfers can take up to 5 business days.

How do I transfer my Supra from GDWCAR?

GDWCAR will not transfer any other type of Supra boxes except the iBox BT LE.

You can access the Existing Agent - Supra Transfer form by clicking here.

Please note, transfers can take up to 5 business days.